Support Policy

1. Introduction

• At Bloom Knitting Knot, we are committed to providing our customers with a delightful shopping experience, centered around quality cotton clothing and excellent customer service. This Support Policy outlines our practices related to customer inquiries, product issues, returns, and general assistance.

2. Customer Support Channels

• You can reach our support team through the following channels:
• Email: support@bloomknittingknot.com
• Live Chat: Available on our website during business hours

3. Support Hours

• Our customer support team is available during the following hours (local time):
• Monday to Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 4:00 PM
• Sunday & Public Holidays: Closed

4. Response Times

• We aim to respond to all customer inquiries as follows:
• Email & Contact Forms: Within 24-48 business hours
• Live Chat & Phone: Immediate during business hours
  

5. Order Support

• For any order-related concerns (including tracking, cancellations, or changes):
• Contact us within 12 hours of placing your order for changes or cancellations.
• Once the order is shipped, changes or cancellations are no longer possible.

6. Return & Exchange Policy

• We want you to be fully satisfied with your purchase.
• Returns: Accepted within 7 days of delivery for unused, unworn items with tags.
• Exchanges: Allowed for size, color or style within 7 days, based on stock availability.
• Non-returnable items: Undergarments, sale items, and customized clothing.
• Process: Email support@bloomknittingknot.com with your order number and reason for return/exchange.

7. Shipping Issues

• If you face any shipping-related issues (delays, wrong item, or damaged delivery):
• Report the issue within 24 - 48 Hours of receiving the product.
• Include clear photographs of the packaging and the product for resolution.
• We will either replace the item or offer a refund/store credit based on the case.

8. Product Care Support

• We provide care instructions with all our products. For any queries related to fabric care:
• Refer to the care tag on the garment.
• Contact our support team for advice on cotton care and longevity tips.

9. Feedback and Complaints

• We welcome feedback—positive or constructive. For complaints, please email us directly with full details. We aim to resolve any issue with fairness and transparency.

10. Policy Updates

• Bloom Knitting Knot reserves the right to modify this support policy at any time. All updates will be posted on our website.